Refund Policy

Refund & Return Policy [FOR INDIAN CITIZENS]
Last Updated: [18 May 2023]

Refund & Return Policy – Please Read Before Placing Your Order

Thank you for shopping at mysparemarket.com. Before completing your purchase, we kindly ask you to review our refund and return policy to ensure you understand the terms that apply to any products purchased from us.

1) Order Cancellations & Platform Fees

• A 4% platform fee is non-refundable for all order cancellations.
• If an order is canceled on the website, this 4% fee will be deducted from the refund amount.
• The 4% fee includes 2% platform charges and 2% payment gateway fees.
• If the parcel has already been packed, packaging charges may apply.
• If the parcel has been dispatched, we will not be able to cancel the order.

By placing an order, you acknowledge and agree to these terms. If you have any questions, feel free to contact our support team before making a purchase.

• Return to Origin (RTO) & Shipping Charges Policy

  When a parcel is returned to the origin (RTO) due to any reason, the customer is responsible for covering both the forward and return shipping costs. These charges apply regardless of the circumstances that led to the failed delivery.

  Reasons for RTO:

  1. Incorrect Contact Details or Address:

     • If the address provided by the customer is inaccurate, incomplete, or contains errors, the courier may be unable to deliver the package.
     • Providing an incorrect phone number may also prevent the courier from contacting the recipient, leading to a failed delivery.

  2. Incomplete Address:

     • A vague or incomplete address is one of the most common reasons for shipment failure.
     • It is crucial to provide precise details, including apartment numbers, landmarks, street names, and pin codes, to avoid delivery issues.

  3. Customer Unavailability:

     • If the recipient is not available at the given address during delivery attempts, the package may be returned.
     • In some cases, couriers attempt redelivery, but repeated failures result in RTO.

  4. Courier Policies:

     • Delivery personnel may not always call before attempting delivery.
     • If access to the location is restricted (e.g., gated communities, offices requiring prior approvals), customers must ensure necessary arrangements are made for successful delivery.

  Customer Responsibility & Reshipment Options:

  • If a shipment is returned due to any of the above reasons, the customer must bear both the forward shipping charges (initial delivery cost) and the return shipping charges (cost of returning the package to the sender).
  • Customers have two options for reshipment:
    1. Wait for the returned parcel to arrive at the origin and request reshipment (Forward shipping charges must be paid again before dispatch).
    2. Place a fresh order for faster delivery. Once the original parcel returns to origin, a refund will be processed.

  To prevent additional costs and delays, it is essential to provide accurate address details and be available to receive the package.

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3) Conditions for Returns

For a product to be eligible for return, the following conditions must be met:

• The goods were purchased within the last 7** days**.

• The goods must be unused and in their original packaging.

4) Non-Returnable Items

The following goods cannot be returned:

• Engine parts, oils, lubes, consumables, and electronics.

• Goods that are customized or made to your specifications.

• Goods that deteriorate quickly, have an expired shelf life, or are not suitable for return due to health and safety concerns (e.g., unsealed items after delivery).

By purchasing from mysparemarket.com, you agree to our refund and return policy. For further assistance, please contact our customer support team.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
(which our team will provide u on whatsapp after you describe the case)

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: +91-9769004646 Whatsapp