Shipping & Return Policy

Trusted Shipping Partners

We ship nationwide through verified courier partners, including Delhivery, Bluedart, DTDC, Amazon Shipping, Ekart, Skyking, ST Courier, and India Post.

Dispatch Time

Orders are dispatched within 24–48 hours of purchase.
If any item is unavailable, our team will inform you promptly with an update.

Delivery Timelines*

Metro Cities: 3–4 business days
Rest of India: 5–8 business days
North East & J&K: 5–8 business days

(*Delivery timelines depend on location and courier performance.)
We offer direct home delivery for all orders.

Order Tracking

Dispatch details of website orders will be shared via SMS, Email, or WhatsApp.
All website orders are automatically visible in your account dashboard. You can track the real-time status of your order at any time by logging into your account on mysparemarket.com
If you ordered via WhatsApp, tracking details will be shared in chat itself.

Express & Flexible Options

Mumbai Same-Day Delivery: Available via porter service (extra charges apply). Please place your order via WhatsApp to use this option.
Priority Delivery: Faster courier service available on request.
Scheduled Delivery: Choose your preferred delivery date in the selected pin codes.

Order Modifications & Cancellations (Before Dispatch)

Orders can be modified or cancelled before they are dispatched. Once an order is shipped, cancellation is not possible.

Returns & Replacements

We request customers to place an order only if they are sure about the part they need, as we do not offer returns in general.

However, returns are accepted only in special cases such as:

Wrong item sent
Product received in defective or damaged condition

Important Condition for Returns:
To claim a return under the above cases, customers must provide a complete and uncut unboxing video starting from the sealed package up to opening the product.

The video should clearly show the shipping label, sealed packaging, and the entire unboxing process.
Only after reviewing the video, our team will confirm if the return is applicable.
Whatsap your Order ID, reason for return, and product images to 9769004646 within 24-48 hours of delivery.

Items Not Eligible for Return/Exchange

Products damaged due to misuse/overuse.
Items returned without original packaging, tags, labels, seals, freebies,box etc.
Tampered labels / codes.
Electronics items
Engine parts
Used or altered products.
Requests raised after 48 hours of delivery.
Free products or complimentary items.
Combo/Gift items (entire set must be returned together).
Special campaign/clearance/mega-sale items unless stated otherwise.

Free Gifts & Returns

If your order included a gift, it must be returned along with the main item. Refunds/replacements are processed only if both items are returned together.

Refund Policy

1. Order Cancellation (Immediately After Ordering)

If an order is cancelled right after placing it, 4% of the paid amount will be deducted.
This deduction covers mandatory payment gateway and platform fees.

2. Order Packed but Not Shipped

If an order is cancelled after it has been packed but before dispatch:
- 4% deduction (gateway + platform fees), plus
- Packing charges (₹50 – ₹250 depending on product size) will be applied.

3. Order Delivered & Customer Return Request

If the order has been delivered and the customer wishes to return it:
- 4% deduction (gateway + platform fees), plus
- Forward courier charges will be deducted.
Customer must return the parcel at their own expense to our origin address.

Important Condition for Returns:
To claim a return, the customer must provide a complete and uncut unboxing video starting from the sealed package to opening the product.

The video must clearly show the shipping label, intact seal, and full unboxing process.
Only after reviewing the video, our team will confirm if the return is applicable.

4. Undelivered Orders Returned by Courier

If the parcel is returned to us due to reasons such as:

Incomplete or incorrect address
Customer not available
Phone not reachable
Refusal to accept delivery

Then:

4% deduction (gateway + platform fees), plus
Forward courier charges, plus
Return courier charges will be deducted from the paid amount.

Caution Cases:

Sometimes, the courier may accept the shipment but fail to deliver it. In such cases, we will raise a request for return of freight with the courier partner.
For prepaid orders, customers must not pay any amount to the courier — not even ₹1. If anyone asks you to pay at the time of delivery, please treat it as a scam and report it to us immediately.
Share your OTP with the courier delivery person only when you physically receive the parcel in hand with the MySpareMarket sticker/label on it.

Refund Timeline

Refunds are initiated only after inspection and confirmation by our team.
Once approved, refunds will be processed to the original payment method within 3–5 working days